Frequently Asked Questions
Do you have a kitchen showroom I can visit?
Yes. We have a kitchen showroom where our warehouse and workshop is just off the A61 at Ripon on the corner of shambles lane. We are one mile off junction 50 of the A1, our postcode is HG4 5LZ, and our telephone number is 01765 640 944.
Do you have displays in the showroom of kitchen that are sold on the website?
Yes. We have a number of the kitchens on display in our showroom and have samples of any that are not on display.
Do you need to make an appointment to visit the showroom?
No. You do not need an appointment to visit the showroom however we do advise that on busier days you may need to wait to speak with a member of the sales team. We work on a first come first served basis but do have a number of members of staff who can help with any questions you may have. Saturdays are our busiest days so if you require extensive assistance, help or guidance, we would recommend trying to visit us Monday – Friday between 9am and 6pm.
What are your opening hours?
We open six days a week. Monday to Friday we are open from 9am until 6pm and on a Saturday we are open from 10am until 4pm.
Can we pay by credit card?
Yes. You can pay by credit card either in person or over the phone however there is a 2% surcharge for these types of payments. Unfortunately we do not accept American Express cards at this time. There is no charge for debit card, cash or cheque transactions. If paying by cheque no order will be processed until cleared funds are in the bank.
Do you offer a measure and design service?
We can offer a measure and design service within a 20 mile radius of HG4 5LZ. However most of our customers tend to get a local company to carry out a free measure and design service before bringing their plans to us to get a comparison quote. This often saves time and results in a much quicker turn around for our customers and helps to keep our costs down so the saving can be passed onto our customers.
We recommend getting a local kitchen company to come to your home and measure and design your kitchen. This will ensure that all measurements are correct and that the plan will accurately fit your kitchen. Using an existing kitchen plan will allow us to give you a manufacturer’s quotation rather than a retail one whilst at the same time allowing us to make any minor alterations to the plan to ensure you are 100% happy with your proposed layout and design. As we are fitters by trade, we do understand the logistics’ of a kitchen and may notice little flaws in a design that may go undetected by yourselves as this has been our job for almost 20 years.
If I order today when should I expect delivery?
As every product sold is different, please refer to the specific listing you are looking to purchase. The listing will indicate specific turn-around times on that particular product and will be stated at the top of each product page.
Can I get items ordered through the website delivered to an address other than my home address?
Yes. Items can be delivered to any address in the UK (and sometimes abroad), however this must be clearly stated at the point of ordering. When checking out, an option is given to enter a delivery address that is different to the billing address. If this address is not mainland UK or in the Scottish highlands there will be additional delivery charges. Please ring to find out these costs.
Will I be able to match a new replacement door to my existing kitchen doors?
We DO NOT recommend that you attempt to match a new door to an existing kitchen doors. Even if you ordered the exact same style, from the same supplier, from the same batch, it is highly unlikely that the door will match as the existing doors will have been subjected to a period of time in sunlight, and cleaning products. Matching a different door, even if it looks as though it is the same colour or composition will be impossible and be wary of anyone who suggests otherwise.
Replacement doors were introduced by us to allow our customers to replace all of their kitchen doors in one go and get a completely different looking kitchen at a fraction of the cost of a whole new kitchen. Given that your kitchen cabinets are in good condition, anyone can replace their kitchen door frontages.
How easy is it to replace my kitchen doors?
Most kitchen doors are easily replaced on a like for like size basis. Even if your kitchen units are a ‘non standard’ size, we can offer a made to measure service that will allow you to re face rather than replace. For an in depth guide to replacing your kitchen doors yourself, please see our blog for helpful tips and guidance.
Are my kitchen units a standard size?
We consider a standard sized base unit to be 720mm in height, (not including any legs or plinth/ kickboard). These will vary in widths but if your units are 720mm high, it is fairly certain they are of ‘standard size’
Standard sized wall units usually come in three standard sized heights, these are; 575mm, 720mm or 900mm (again these will vary in width). If your kitchen units are not of these height(s) they are not considered to be a standard size.
Can I still have replacement kitchen doors if my kitchen units are of a non-standard size?
Yes. We can still offer replacement kitchen doors in a made to measure service if your kitchen units are of a non-standard size in one of our acrylic kitchen door ranges. Please note that the turn-around times on these ranges are slightly longer and must be ordered in writing. You can send an email with your requirements to email@example.com for a quotation for made to measure kitchen doors. When ordering/ requesting a quotation, please state the colour of the high gloss acrylic kitchen doors that you want to be quoted for.
All made to measure kitchen doors will be made exactly to the sizes stated on your email and are excluded from the returns policy.
Do the kitchen doors come drilled for handles/ hinges?
No. All of our replacement kitchen doors come undrilled for handle as this is purely personal preference on the location of the kitchen door handles.
There is no hinge holes in the kitchen doors when dispatched they are completely blank replacement kitchen doors. This will allow the person fitting them to accurately position the holes in the replacement kitchen doors to suit the position in the existing unit. We would say do one door at a time and copy the door you have taken off if the doors are identically sized. All orders over £250.00 will come with a free hinge hole drill bit. This is a surprisingly easy job to carry out and not as daunting as some people may think. For help, guidance and an in depth explanation of how to carry out this task, please click here to see our blog on how to changing your replacement kitchen door
How do I measure my kitchen doors accurately?
We would always recommend that you measure the reverse (the inside of the kitchen doors) as this will give you a more accurate measurement. Always measure your kitchen doors in mm as this is the measurements used in this field of work. Start at one side of the kitchen and work your way round making a list as you go, measuring all of the base units first, then the wall units and finally the drawer fronts. Always measure height x width as again, this is the way the doors are listed in this trade. For more in depth instructions on measuring your kitchen doors, click here to see our blog on how to measure your kitchen doors
Do you sell made to measure kitchen units?
Yes. We can offer a made to measure service for kitchen units. If you require an unusually sized kitchen unit please email firstname.lastname@example.org for a quotation.
Do you supply made to measure kitchen doors?
Yes. We supply made to measure kitchen doors in our acrylic high gloss colours. All made to measure kitchen doors need to be sent over in writing for a quotation / to order and are excluded from the returns policy unless faulty. If you would like a quote please email, email@example.com
How can I make sure that my kitchen design will fit my room?
If you have already had a kitchen design done by a professional kitchen company/ designer then simply measure the length of your walls and ensure that they correspond to your plan. Please ensure that the measurement from the corner of the room to any window(s) then across the window and then from the window to the other corner is correct according to the plan before visiting our showroom to obtain a quote or to place an order. If it is not, don’t worry, just write the correct sizes down on the plan and we will be able to work with this to ensure that you get a kitchen that works correctly.
Do you supply trade?
Yes. We do supply trade, in fact much of our work is supplying to trade companies however, everyone who orders from us, gets it at the same price regardless of their occupation. Initially this website was designed for trade buyers but was then opened up to the general public as we believe everyone should have the opportunity to buy a new kitchen at a good price regardless of their occupation.
Do you supply kitchen for insurance work?
Yes. We supply kitchens for every eventuality. Our terms do state however that no orders will processed without payment being made in full but can give quotes to the insurance companies on your behalf. If you require a quote for insurance purposes please call to discuss your options with a member of our sales team or visit our showroom. We understand that this can be a very stressful time when insurance companies are involved and aim to simplify the process as far as possible.
Where do you deliver to?
We supply kitchens nationwide both on our own transport or via an external courier service. We cover all of England, Ireland, Scotland and Wales. We get many people asking for kitchens in london, click here to find out about our London Kitchens For a delivery quote please email firstname.lastname@example.org
Do you offer a fitting service?
Yes. We can offer an installation service if required. We offer this service within a 60 mile radius of HG4 5LZ as any further than that becomes difficult to project manage efficiently.
All of our fitters are fully insured and time served and have worked with Kitchen Warehouse UK Ltd for many years.