Shipping & Returns

We work on a straightforward delivery method.

Any order over £1,000 for replacement doors will qualify for free delivery. Replacement door orders under £1,000 are just £30 delivery.

All orders of flat-packed kitchen units placed over £2500.00 through the website will be delivered free of charge, and orders placed on our website for kitchen units under £2500 will be delivered at a charge of £96 per order. Our flat-packed kitchens are delivered via an external courier company. These are for a kerbside delivery only. No order will be dispatched until confirmed with the customer, and a date will be agreed for delivery. It is essential that once the agreed date has been set, someone is available to accept delivery as a charge of £100 will be applied for a re-delivery charge.

Rigid kitchen orders will be charged £50 plus £1.50 per mile from HG4 5LZ (minimum £150); please get in touch with the office for a quotation for delivery of rigid kitchens. All Rigid kitchen orders placed in the showroom will be delivered by our own transport. We only have one staff member on every vehicle, so there will need to be at least one strong person available to accept delivery of the order. Our driver can help you offload your order to the front door of the building, but our drivers are not insured to enter the property.

Free delivery is only available to the UK mainland. Any other areas may incur an additional charge based on the shipping postcode.

Please get in touch if you want to discuss this in further detail, as we are happy to try to facilitate your individual needs.

Most of our doors will be with you within 5 days. The only exception to this is some of the more exotic doors. To find any of your delivery timescales, please refer to the information below or give us a ring on 01765 640 000.

Doors Timescale

• Standard replacement doors: 5 – 7 working days
• Acrylic kitchen doors: 15 – 18 working days
• Made to measure doors: 15 – 18 working days
• Painted doors: 25 – 30 working days

Units Timescale

• Standard kitchen units: 15 – 25 working days
• Acrylic kitchen units: 15 – 25 working days
• Made to measure kitchens and painted: 25 – 30 working days

We deliver all internet orders through an external courier company. Most orders will be delivered by kurbside pallet delivery. You will need to ensure that at least one person is available to accept and unload the pallet, as the courier company will unload the pallet from the vehicle to the kurbside.

Once at the kurbside, the pallet and its contents are the customer’s responsibility to transport into the property. The customer must dispose of the pallet. We will call you before a pallet is dispatched to confirm that someone will be at the property to accept delivery the following day. We will not dispatch any order without confirmation that someone at the property will be available to receive the delivery.

If confirmation has been given, and there is nobody to accept delivery when the pallet arrives, there will be a redelivery charge of £100. If you call us after 10 am on the morning of your delivery, we will be able to give you a rough idea of your delivery time.

We will always email you an estimated delivery date when you place a large kitchen order to ensure you are ready to take delivery. We do not mind trying to work to a day that suits you; just let us know in the comments box when you place an order or give us a ring.

You can return your item without quibble within 30 days of purchase if it is in its original unused condition and must be in a re-saleable state unless there is a manufacturer defect or the item is a made-to-measure/made-to-order product. Made-to-order or made-to-measure products are non-returnable and exempt from distance selling regulations. All parcels must be checked upon arrival for shipping damage or shortages. If there is shipping damage or shortages, we must be notified within 48 hours with picture evidence.

You have a 7-day cooling off period from the day you receive the goods unless the product is made-to-order/measure, in which time, if you should notify us that you wish to cancel our contract with us, a full refund will be given. We do not offer refunds on any doors/units that are made-to-measure or have been drilled doors/units, including complete units.

If the goods have already been dispatched and it is simply a change of heart, then the return delivery costs will be borne by the customer, and there will be a restocking fee of 25%. However, if there is a fault, the return delivery costs will be borne by us, the merchant.

Any complete units ordered are non-returnable as they are made-to-order products. This includes all components of units, including doors and drawer fronts.

All painted products, acrylic products and made-to-measure doors are made-to-order/measure products and are exempt from our returns policy.

1. Please email contact@kitchenwarehouseltd.com to request a refund and we will respond with the appropriate action to be taken.
2. Mail your returned item to:
   Kitchen Warehouse Hutton Moor Farm, Hutton Conyers, Ripon HG4 5LZ
3. Include a signed letter stating the reason for your return and the original receipt in your package.

The responsibility for the goods remains with the customer until they are received in good order by the company. If the returned goods arrive to us damaged or get lost in the post, the responsibility will remain with the customer to claim from the courier or shipping company.

Refunds will be processed once the item has been received and checked by the company.

If you are unsure if your items are non-returnable, please email/ telephone the office, and one of our team members will be happy to clarify.

Full terms and conditions and further information regarding returns can be found in our full terms and conditions on our conditions of use page.