Guarantees & Warranties
At Kitchen Warehouse we are as open and transparent as possible in regards to our products and warranty.
Peace of Mind
At Kitchen Warehouse, we are as open and transparent as possible regarding our products and warranty. We want to give you the best possible product with the most trust that it will stand the test of time. We believe in good warranties that you can call on if a problem does arise.
Please find the full warranty details on our terms and conditions page. If you require warranty information for the specific door/unit combination please get in touch with us.
Our Warranties
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Cabinet Warranty
Our base kitchen cabinet (MFC Unit) is supplied with as standard a 5-year manufacturers warranty.
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Kitchen Door Warranty
Kitchen doors come with various warranties depending on their style and composition. Most doors have at least a 5-year warranty, with up to 7 on some. Please contact us or see the individual door pages for the warranty.
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Hettich Hinges & Drawers Warranty
Hettich Hinges & Drawers come with a 25-year warranty as standard giving you true peace of mind that the pieces that move the most are built to last.
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Kitchen Mechanisms Warranty
Other mechanisms such as pull-outs and bin units are all also warrantied with up to 10-year manufacturers warranty. You can take a look at the individual product pages.
We are here to help
Please follow these steps to inform us of any issue.
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1. Inspect your items
When you first receive your items, please thoroughly inspect them for damages and any missing items. If you do happen to find anything, please make a note.
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2. Take pictures
Please take pictures of any damages as clearly as possible. If you have any scratches, putting a ruler next to it will help us understand the scale of the damage.
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3. Get in touch
Please use the contact us page and contact us so we can be of further assistance. Please send your name, order number, and any issues you may have.
See What Our Customers Say
Sandie Powner P.
2 months ago
After a recent house move we were looking for some new kitchen units, and came across Kitchen Warehouse's website. What I initially liked about them was that you could order a sample door for about £20, which would then be discounted if you went on to place an order over a certain value. This seemed a reasonable outlay to check the look what what we wanted, so we went ahead with this option. From the start, the correspondence was excellent, with their reps answering all my questions quickly and very helpfully, so I felt confident in placing the order. The timescales given were accurate and emails advising delivery dates came through at regular intervals in the run up.
On the day we were expecting our delivery, nothing arrived! However, a quick call to them to check and they were very apologetic saying that the order had been mistakenly put down for the following day, and was it ok to deliver then. We were around in the morning but had a funeral to go to in the early afternoon, and the logistics guy rearranged the delivery schedule to make sure it arrived while we were at home. When the delivery arrived at about 7.30am, he told us that he'd been told to make sure he was on time as they knew we had to leave promptly for the funeral. The customer care from this was excellent and we really appreciated the consideration from the team.
Some time after our initial order, we decided to fit an extra unit and a section of worktop to the kitchen, and the service was equally faultless, with advice on the best option for a small piece of worktop, as well as on matching the paint colour to an existing unit.
I would not hesitate to recommend Kitchen Warehouse to anyone, their service was impeccable, the kitchen units are excellent quality and the price doesn't break the bank. An all-round excellent experience.
Louise
2 months ago
Used Kitchen Warehouse to match a solid wood kitchen already installed. Needed a number of replacement items including solid oak curved plinths which are practically impossible to source anywhere else.
Also needed a bespoke size larder unit which they were more than happy to make and supply.
Communication was excellent over the phone and via email. They managed to get the items out within 2 weeks and even though there was a slight hiccup with the delivery of the curved plinths, they resolved it quickly and kept me informed.
Excellent products and quick efficient and professional service.
Jamie S.
2 months ago
One of the best companies I’ve ever used, from start to finish, absolutely superb.
Price - better than every other quote we received.
Showroom - small from the outside, but incredibly stocked.
Customer service - unbeatable. Showroom full of knowledgeable friendly staff, who genuinely wanted to help us build what we wanted rather than make as much money as possible.
Product - stunning.
We opted for a green shaker door and all the accessories as I am capable of fitting it myself.
James helped us get what we wanted. Constantly kept me updated. Popped out to measure up our house for no extra cost. Pre drilled the hinges and even instructed me on the easiest way to fit (extremely helpful).
Honestly nothing was too much for any of the team. Seriously fantastic company and finished product looks like a 10 grand kitchen at a fraction of the price.
Julia C.
3 months ago
Thanks to the whole KW team but particularly Dan, Darcie and Jonathan. Made to feel so welcome from our first visit to the showroom, guided to the best products to suit our kitchen layout. Lots of choice and excellent quality cabinets and appliances. The installation team were polite, efficient and went above and beyond to get the job done. Customer service second to none throughout. Thanks again - would certainly recommend. We love our new kitchen.
Sharon's
3 months ago
Amazing from start to finish. This is the second time I have used Kitchen Warehouse & cannot fault their products. customer service is top notch & everything was finished in the time frame. Brilliant company & highly recommended. Special mention to the wonderful James who has helped me both times, he is an absolute star. ⭐️
James I.
3 months ago
The delivery process and communication was excellent and the units have now been installed and look great. Very happy customer!
michael V.
5 months ago
Very good business excellent ethos. No pricing gap between trade sales and domestic sales.
Staff really helpful and knowledgeable. Really listen to what you want and ensure they get you there.
Also very flexible the will supply everything or you can source things elsewhere. They will also install for you if required.
Miles U.
6 months ago
Outstanding Quality, Service, and Value
Kitchen Warehouse UK delivered an excellent experience from start to finish. The level of customer service was exceptional throughout the entire process. James provided expert design guidance, taking the time to understand our needs and helping us achieve a layout that works perfectly for our family.
The quality of the products is excellent, clearly surpassing typical high street offerings while remaining very competitively priced. What stood out most, however, was the team’s responsiveness and professionalism during installation. As with any project, minor issues can arise, but they were handled promptly and efficiently, which gave us great confidence and peace of mind.
Nothing ever felt like too much trouble, and the commitment to customer satisfaction was evident at every stage.
We are extremely happy with the end result and would highly recommend Kitchen Warehouse UK to anyone looking for a high-quality kitchen and a truly customer-focused service.
wither Dragon G.
6 months ago
Brilliant kitchens. Top quality and much cheaper than high street brands.
Excellent customer service as well
Vivien E.
6 months ago
I had to design and order the kitchen for a flat refurbishment without the help of the builder. I was lucky to get well informed customer service reps on the phone who explained the difference between ordering the cabinets flat packed or already put together. They were clear about cost and timings, extremely helpful without pushing me to spend more money. The kitchen arrived on time but I still needed a bespoke sized door once the kitchen was fitted. The one door arrived very fast and thus I was able to get the kitchen fitter to do the job instead of me having to do it at a later date.
The kitchen looks much better and the cabinets are far sturdier than expected or promised. If you know what you want, don’t hesitate to use this service. The samples are very helpful and a bespoke size is not hugely different in price from the regular sizes. What a relief. All for under £1,000. Beware of your kitchen fitter however. You might end up spending what you have saved. The best decision that I made in the refurbishment project.
Gillian H.
7 months ago
We've had 2 kitchens from Kitchen Warehouse, excellent service and good quality. Everything arrived and when I made changes a few years later got same fantastic service.
Johnnyartois
7 months ago
James had some ideas for our new kitchen that were better than previous designs from another major supplier. James was just more interested and engaged than the supplier we’d been working with. There was flexibility in amending the specification before the final order. The order was delivered on the date agreed and there was plenty of help in moving the boxes into the house. Jonathan fitted the kitchen, Glenn the electrics and Joe the plumbing, all were professional, friendly and tidy. I had thought about fitting the kitchen with a mate but glad I didn’t, it was absolutely worth it, leaving it to the experts. KW contract a 3rd party to fit the worktops and the fitter was meticulous. Darcie at KW had oversight of the plan and kept in touch throughout the fitting and visited to sign off. I later flagged a finish issue on some of the doors/drawers fitted which Darcie was very helpful in resolving. Highly recommend Kitchen Warehouse at Ripon. Quality products, design, oversight and fitting.
Jack M.
7 months ago
Kitchen warehouse is a great company. I purchased all new doors to give my old kitchen a complete refresh. They're great quality and its made the kitchen look brand new. I would highly recommend.
Mark A.
8 months ago
Very pleased with the service from Kitchen Warehouse UK……Daniel and the team are polite, professional and extremely competent.
Nothing is ever too much trouble, and they are very proactive in ensuring that your requests are met, when required.
I highly recommend this business.
Mal B.
8 months ago
We were recommend Kitchen Warehouse by friends. We visited and met with James who gave us advice, assistance and guidance throughout the whole process.
Nothing was too much trouble for everyone who worked on our kitchen improvements. The cabinets are high quality and we are delighted with all our appliances.
Everyone who have seen our new kitchen are totally impressed.
A big thank you to all your workers and James and Darcie. We would highly recommend Kitchen Warehouse, very friendly and helpful and should we need a kitchen in the future (if we moved!), we will contact them.
Rose & Malcolm Boon
Northallerton
Linda N.
8 months ago
Telephoned to ask for help with obtaining a part for a dripping tap which I purchased with a full kitchen 7 years ago was informed by Dan that it had a 10 year guarantee and he would arrange to get the parts and some fitting instructions
He did exactly what he promised and I have cured the problem
Would recommend this company full praise to after sales service and was extremely happy with the quality of the kitchen
Becky S.
9 months ago
So impressed with Kitchen Warehouse from the support & help whilst planning & choosing the kitchen to the superb aftersales service. Highly recommend!
Craig S.
9 months ago
Had a great experience from start to finish, they really listened to what we wanted as well as making suggestions to improve the plans we had. Everything is extremely well organised, we chose fitting and were provided with a full schedule of works, everyone arrived when scheduled and completed the works to a high standard. Nothing was too much trouble and any issues were addressed and put right immediately, the whole process was very stress free and we have a lovely kitchen to enjoy now. Very happy and have already recommended to friends.
C
10 months ago
We are so pleased with our new utility thanks to Kitchen Warehouse. Liam was really helpful when we visited the showroom, Darcie was lovely and kept us well informed and Rob finished the project so quickly! The only daunting part of the process was taking on the design role ourselves but this helped to keep costs down and we are thrilled with the finish. Will definitely use KW again if we ever refit our kitchen.
Alfie B.
10 months ago
The team at KW are phenomenal. Unfortunately, we had some initial issues which the business and team rectified without hesitation. Although disappointing, these things happen and safe to say if there is an issue, this is the type of business and team you want to deal with. We now have the kitchen we had hoped for and pleased we met them. Special thanks to Daniel V and his team for proving comfort and guidance along the way. And James, brilliant thank you!
Frances D.
11 months ago
I highly recommend Kitchen Warehouse over any other kitchen supplier you may be considering. I have saved a huge amount of money ordering with kitchen warehouse and the quality of the materials is amazing compared to elsewhere (fantastic value for money). The customer service at this company is a breath of fresh air, they are very knowledgable and always happy to help, Fran
Carol S.
11 months ago
Knowledgeable staff, very attentive
Dave
11 months ago
My son/girlfriend were interested in a kitchen style they had viewed online, so before placing an order we all made the long journey to the showroom. Great help from Daniel, who answered all our questions, advised us of different options and styles all without any pushy sales. We opted for rigid units and whilst delivery was a bit pricey it reflects the distance. The quality was good, the service was excellent and i would definately use again. Only given 4 stars as we havent received and installed the units yet.
Andy G.
11 months ago
Yet again Kitchen Warehouse have excelled themselves with their aftercare ! I wanted some touch paint for a section I had damaged on the edge of a door . Daniel sent this to me FOC ! Thank you again and I cannot recommend KW more highly
Ashton
12 months ago
Best customer service
And service
Peter K.
12 months ago
Visited their showroom and spoke to Daniel B who gave lots of advice and ideas. Decided to go with them and ended with a beautiful kitchen. Good company to deal with, all are helpful and friendly, and constantly keep you up to date.
Thank you so much
Liz n Peter
Nicola B.
12 months ago
We are delighted with our new kitchen. The planning process was smooth and James was very helpful. We had a planned schedule of exactly when the work would be carried out and who would be coming each day. Rob our fitter took the time to make sure everything was lined up perfectly.
Adi S.
12 months ago
What an incredible company. I had a designer kitchen in mind without the budget for it! James was incredible. From the initial phone call and email exchanges. They have designed and drawn the kitchen I wanted. The delivery was smooth. The kitchen itself is beautiful and such amazing quality. James had the patient of a saint! All in all, highly highly recommend Kitchen Warehouse!!
John H.
12 months ago
We are so happy with our new kitchen, which has turned out even better than we'd ever imagined, in the given space.
Good quality cabinets and extras completing the experience.
The staff and installers at kitchen warehouse are absolutely amazing and always willing to do that little bit extra.
We thoroughly recommend Kitchen Warehouse, first class in all areas.
Thanks to Simon, Darcie and all others involved.
John H.
1 year ago
Kitchen Warehouse really came up with the goods! Well pleased with our super oak kitchen units, especially the beautiful work tops. Great service, and any issues sorted very quickly.
Stephen G.
1 year ago
Finally got round to send a few photos and write a review,our kitchen fitter who's been in the business for over 20 years said it was the best quality kitchen he has ever fitted its a old house 300 years approximately so not straight forward!! But did a great job mostly due to the standard of the doors and units supplied. I would highly recommend this company their customer service is second to none any queries are dealt with by professionals who know what they are talking about. I had a long chat a couple of weeks ago to a chap who might have been the owner! sorry not sure if it was but had time to listen to me about what I'd done, couldn't see wren or howdens doing that ??
Many thanks guys Steve and Catherine Geddes
Leo C.
1 year ago
We had Kitchen Warehouse fit our kitchen in Leeds 3 months ago.
From our first visit to the showroom in Ripon , everything went according to plan . we had a visit from Simon and a kitchen plan in place . We had no problems discussing any changes or queries that we had once the order had gone through .
The whole process went according to plan from design , delivery and fitting
.All the guys from delivery , kitchen removal , fitter, electrician, plasterer , plumber were all very professional .
Any minor issues were sorted immediately everything was very well co ordinated and we were always kept up to date . Fantastic company to work with . Communication between everyone involved from management to workforce and ourselves went smoothly and stress free . We would not hesitate to recommend Kitchen Warehouse . We are really happy with our new kitchen , excellent quality , great price . Thanks to all involved .
DAVID K.
1 year ago
A very good experience from the moment we walked through the showroom door to when the fitter left on time leaving our fabulous kitchen. Straightforward, constructive views on choices and not looking to seek what you don’t want or need. So glad our friends recommended them to us
Peter K.
1 year ago
We had so many recommendations about kitchen warehouse and the quality, not only of the kitchens, but all the people involved in the process. Well I must say wow what a fantastic, extremely professional business and team. From the first day with their salesman to the final day of completion everything went like clockwork. Our kitchen is beautiful and 100% quality and beautifully installed. Not one issue nothing just top class. Big shout out to Kenny and Darcie they handled everything so perfect. Also all the trades involved wow not only top quality but gentleman to boot. Words can't really state how super professional and friendly all involved are. Thank you all very much Peter and steph
Ivan B.
1 year ago
These guys are great
After getting messed about by wren
Went here and got just what we wanted with some great additional ideas. They don’t plan but they can advise on some different approaches, Nothing is too much trouble and came away within an hour with a kitchen ordered delivered in short space of time by a young helpful man who went above and beyond what was expected
2 years in and kitchen has no issues what do ever
artdecoboy
1 year ago
Totally satisfied with this brilliant, efficient firm and their amazing product. I NEVER leave feedback, because I'm always disappointed one way or another, but Kitchen Warehouse are the one shining exception. I TOTALLY RECOMMEND THEM.
Glenn B.
2 years ago
Best place for Kitchens.
Ask for James. Brilliant service.
Chris
2 years ago
Great customer service, and a hassle free resolution to a mistake made on my part. Would highly recommend for replacement doors.
Alison M.
2 years ago
If you have any doubt about the quality of these units look at my kitchen! I have granite work tops over three meters long and a Fireclay sink that weighs the same as a small child!
The kitchen Warehouse units are the tiniest bit deeper than some other online competitors. This is an advantage because by using shallow AEG integrated appliances there was no need to dig out the walls for the pipe work. I have a perfectly flat cupboard run.
I didn’t pay the ten per cent extra to have the units assembled, but the fitter found them very easy.
Tips
The plinths have the same lovely wood grain effect as the units. Buy extra to use to box in pipes elsewhere in the kitchen, or use as packing.
If you are considering buying a 1000cm base unit, then seriously consider paying the extra for the drawer unit instead. So much more storage and they look wonderful.
Left over Amtico flooring planks, I store under the kitchen units, then conceal it with the plinths.
This way when disaster hits the floor in five years time you can always find exact match flooring.
Think very carefully about the size of the wall units! Very easy to order the standard 700 ones without thinking too much. But the 900’s are an investment not an expenditure!
The customer service is outstanding.
At the time of writing if you order a sample door there is a very handy discount code printed on the back of iit! ( don’t shoot me if that has changed by the time you order! And good luck with your project).
Astro M.
2 years ago
We recently completed our kitchen project with Kitchen Warehouse UK Ltd, and we couldn’t be happier! We handled all the work ourselves except for plastering and electrical, despite having no prior experience in fitting a kitchen. Dan at KW was absolutely fantastic throughout the process—his planning, design, and guidance on installation were invaluable.
The quality of the KW kitchen is exceptional. The prebuilt cabinets came with all internal mechanisms installed, and we were especially impressed with the full solid tops on the cabinets—no stretchers! The soft-close hinges are top-notch, and everything arrived well-packaged with protective materials. We only encountered one chipped door and one warped door, but KW quickly sent replacements, which arrived in just two days.
Communication with KW was outstanding. Whether by phone or email, their team was responsive and helpful, even on Saturdays.
A huge thank you to Dan for his patience, expert advice, and for helping us bring our dream kitchen to life. Visiting the showroom and meeting you was well worth it. We absolutely love our new kitchen and highly recommend Kitchen Warehouse UK Ltd!
james C.
2 years ago
fantastic kitchen well made units with great hinges. service and delivery spot on as well as great communication throughout strongly recommend
Robbi K.
2 years ago
Great experience with the Website and service. DIY kitchen renovation of my existing units, got all Black doors (Maddison Cannon black range) and drawers and I am delighted with the quality, finish and even the delivery was great. Finished well within estimated lead time and absolutely no issues with delivery or standard of the doors! Would recommend highly.
Daniel P.
2 years ago
Couldn’t recommend Kitchen Warehouse any higher. I’m a builder and have worked with several well known and smaller companies but chose Kitchen Warehouse for my own home kitchen. So glad I did, the customer service from working on the design to after care has been outstanding and the product is unbelievable quality. By far the best company and will be recommending to my customers going forward.
L W.
2 years ago
We are delighted with our new kitchen from Kitchen Warehouse UK. It is excellent quality whilst still being great value for money. The cabinets came fully assembled and with colour matched interiors.
We chose to have the full fitting service and everything ran smoothly, with a clear schedule of who to expect and when. The whole team offered a friendly, professional service.
Special thanks to Simon for his patience with all our queries and to Rob for his skill and attention to detail whilst fitting it.
I'd definitely recommend them to others, in fact I already have.
Maggie T
3 years ago
I had my kitchen from Kitchen Warehouse just under 10 years ago and it is still like new despite being well used on a daily basis. Fantastic quality, great knowledge and customer servicecand an un beatable price for an oak kitchen with top of the range work surfaces. I needed a small replacement part today and received the same great quality and service I had 10 years ago. FANTASTIC!
Andrew K.
4 years ago
Superb company to deal with, nothing was too much trouble and a real pleasure to work with Kenny, Dan and the team through the design to come up with ideas and honest advice to end up with such a great result. Although we were just outside the installation area, Liam and Paul came over for a week and it was such a privilege to have such professional and nice guys on site. There were a few issues with the worktop installation but they were sorted and we are delighted with the end result.
The units are substantial and well made with attention to detail both inside and finished well outside for a real quality appearance.
The whole process has been a pleasure and we would highly recommend Kitchen Warehouse and thank you to all the team.