Guarantees & Warranties
At Kitchen Warehouse we are as open and transparent as possible in regards to our products and warranty.
Peace of Mind
At Kitchen Warehouse, we are as open and transparent as possible regarding our products and warranty. We want to give you the best possible product with the most trust that it will stand the test of time. We believe in good warranties that you can call on if a problem does arise.
Please find the full warranty details on our terms and conditions page. If you require warranty information for the specific door/unit combination please get in touch with us.
Our Warranties
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Cabinet Warranty
Our base kitchen cabinet (MFC Unit) is supplied with as standard a 5-year manufacturers warranty.
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Kitchen Door Warranty
Kitchen doors come with various warranties depending on their style and composition. Most doors have at least a 5-year warranty, with up to 7 on some. Please contact us or see the individual door pages for the warranty.
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Hettich Hinges & Drawers Warranty
Hettich Hinges & Drawers come with a 25-year warranty as standard giving you true peace of mind that the pieces that move the most are built to last.
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Kitchen Mechanisms Warranty
Other mechanisms such as pull-outs and bin units are all also warrantied with up to 10-year manufacturers warranty. You can take a look at the individual product pages.
We are here to help
Please follow these steps to inform us of any issue.
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1. Inspect your items
When you first receive your items, please thoroughly inspect them for damages and any missing items. If you do happen to find anything, please make a note.
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2. Take pictures
Please take pictures of any damages as clearly as possible. If you have any scratches, putting a ruler next to it will help us understand the scale of the damage.
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3. Get in touch
Please use the contact us page and contact us so we can be of further assistance. Please send your name, order number, and any issues you may have.
See What Our Customers Say

On the day we were expecting our delivery, nothing arrived! However, a quick call to them to check and they were very apologetic saying that the order had been mistakenly put down for the following day, and was it ok to deliver then. We were around in the morning but had a funeral to go to in the early afternoon, and the logistics guy rearranged the delivery schedule to make sure it arrived while we were at home. When the delivery arrived at about 7.30am, he told us that he'd been told to make sure he was on time as they knew we had to leave promptly for the funeral. The customer care from this was excellent and we really appreciated the consideration from the team.
Some time after our initial order, we decided to fit an extra unit and a section of worktop to the kitchen, and the service was equally faultless, with advice on the best option for a small piece of worktop, as well as on matching the paint colour to an existing unit.
I would not hesitate to recommend Kitchen Warehouse to anyone, their service was impeccable, the kitchen units are excellent quality and the price doesn't break the bank. An all-round excellent experience.

Also needed a bespoke size larder unit which they were more than happy to make and supply.
Communication was excellent over the phone and via email. They managed to get the items out within 2 weeks and even though there was a slight hiccup with the delivery of the curved plinths, they resolved it quickly and kept me informed.
Excellent products and quick efficient and professional service.

Price - better than every other quote we received.
Showroom - small from the outside, but incredibly stocked.
Customer service - unbeatable. Showroom full of knowledgeable friendly staff, who genuinely wanted to help us build what we wanted rather than make as much money as possible.
Product - stunning.
We opted for a green shaker door and all the accessories as I am capable of fitting it myself.
James helped us get what we wanted. Constantly kept me updated. Popped out to measure up our house for no extra cost. Pre drilled the hinges and even instructed me on the easiest way to fit (extremely helpful).
Honestly nothing was too much for any of the team. Seriously fantastic company and finished product looks like a 10 grand kitchen at a fraction of the price.



Staff really helpful and knowledgeable. Really listen to what you want and ensure they get you there.
Also very flexible the will supply everything or you can source things elsewhere. They will also install for you if required.
Kitchen Warehouse UK delivered an excellent experience from start to finish. The level of customer service was exceptional throughout the entire process. James provided expert design guidance, taking the time to understand our needs and helping us achieve a layout that works perfectly for our family.
The quality of the products is excellent, clearly surpassing typical high street offerings while remaining very competitively priced. What stood out most, however, was the team’s responsiveness and professionalism during installation. As with any project, minor issues can arise, but they were handled promptly and efficiently, which gave us great confidence and peace of mind.
Nothing ever felt like too much trouble, and the commitment to customer satisfaction was evident at every stage.
We are extremely happy with the end result and would highly recommend Kitchen Warehouse UK to anyone looking for a high-quality kitchen and a truly customer-focused service.

Excellent customer service as well

The kitchen looks much better and the cabinets are far sturdier than expected or promised. If you know what you want, don’t hesitate to use this service. The samples are very helpful and a bespoke size is not hugely different in price from the regular sizes. What a relief. All for under £1,000. Beware of your kitchen fitter however. You might end up spending what you have saved. The best decision that I made in the refurbishment project.


Nothing is ever too much trouble, and they are very proactive in ensuring that your requests are met, when required.
I highly recommend this business.
Nothing was too much trouble for everyone who worked on our kitchen improvements. The cabinets are high quality and we are delighted with all our appliances.
Everyone who have seen our new kitchen are totally impressed.
A big thank you to all your workers and James and Darcie. We would highly recommend Kitchen Warehouse, very friendly and helpful and should we need a kitchen in the future (if we moved!), we will contact them.
Rose & Malcolm Boon
Northallerton
He did exactly what he promised and I have cured the problem
Would recommend this company full praise to after sales service and was extremely happy with the quality of the kitchen




And service

Thank you so much
Liz n Peter


Good quality cabinets and extras completing the experience.
The staff and installers at kitchen warehouse are absolutely amazing and always willing to do that little bit extra.
We thoroughly recommend Kitchen Warehouse, first class in all areas.
Thanks to Simon, Darcie and all others involved.


Many thanks guys Steve and Catherine Geddes
From our first visit to the showroom in Ripon , everything went according to plan . we had a visit from Simon and a kitchen plan in place . We had no problems discussing any changes or queries that we had once the order had gone through .
The whole process went according to plan from design , delivery and fitting
.All the guys from delivery , kitchen removal , fitter, electrician, plasterer , plumber were all very professional .
Any minor issues were sorted immediately everything was very well co ordinated and we were always kept up to date . Fantastic company to work with . Communication between everyone involved from management to workforce and ourselves went smoothly and stress free . We would not hesitate to recommend Kitchen Warehouse . We are really happy with our new kitchen , excellent quality , great price . Thanks to all involved .
After getting messed about by wren
Went here and got just what we wanted with some great additional ideas. They don’t plan but they can advise on some different approaches, Nothing is too much trouble and came away within an hour with a kitchen ordered delivered in short space of time by a young helpful man who went above and beyond what was expected
2 years in and kitchen has no issues what do ever
Ask for James. Brilliant service.
The kitchen Warehouse units are the tiniest bit deeper than some other online competitors. This is an advantage because by using shallow AEG integrated appliances there was no need to dig out the walls for the pipe work. I have a perfectly flat cupboard run.
I didn’t pay the ten per cent extra to have the units assembled, but the fitter found them very easy.
Tips
The plinths have the same lovely wood grain effect as the units. Buy extra to use to box in pipes elsewhere in the kitchen, or use as packing.
If you are considering buying a 1000cm base unit, then seriously consider paying the extra for the drawer unit instead. So much more storage and they look wonderful.
Left over Amtico flooring planks, I store under the kitchen units, then conceal it with the plinths.
This way when disaster hits the floor in five years time you can always find exact match flooring.
Think very carefully about the size of the wall units! Very easy to order the standard 700 ones without thinking too much. But the 900’s are an investment not an expenditure!
The customer service is outstanding.
At the time of writing if you order a sample door there is a very handy discount code printed on the back of iit! ( don’t shoot me if that has changed by the time you order! And good luck with your project).
The quality of the KW kitchen is exceptional. The prebuilt cabinets came with all internal mechanisms installed, and we were especially impressed with the full solid tops on the cabinets—no stretchers! The soft-close hinges are top-notch, and everything arrived well-packaged with protective materials. We only encountered one chipped door and one warped door, but KW quickly sent replacements, which arrived in just two days.
Communication with KW was outstanding. Whether by phone or email, their team was responsive and helpful, even on Saturdays.
A huge thank you to Dan for his patience, expert advice, and for helping us bring our dream kitchen to life. Visiting the showroom and meeting you was well worth it. We absolutely love our new kitchen and highly recommend Kitchen Warehouse UK Ltd!
We chose to have the full fitting service and everything ran smoothly, with a clear schedule of who to expect and when. The whole team offered a friendly, professional service.
Special thanks to Simon for his patience with all our queries and to Rob for his skill and attention to detail whilst fitting it.
I'd definitely recommend them to others, in fact I already have.
The units are substantial and well made with attention to detail both inside and finished well outside for a real quality appearance.
The whole process has been a pleasure and we would highly recommend Kitchen Warehouse and thank you to all the team.